Account Coordinator

Job Title: Account Coordinator / Internal Account Manager

Location: Basingstoke
Salary: £32,000 – £35,000

Overview

A growing manufacturing business is looking to add an Account Coordinator to their team due to continued expansion.

This is a client-facing role focused on managing customer accounts, processing orders, and supporting the wider sales function. It’s a great opportunity for someone who enjoys working with customers while being involved in the operational side of the business.

Key Responsibilities

Customer & Account Management

• Act as a primary point of contact for customer accounts


• Manage incoming enquiries via phone and email


• Build strong relationships with clients and understand their requirements


• Identify opportunities to upsell products/services where appropriate

Order Processing & Coordination

• Process customer orders accurately and efficiently


• Liaise with production, purchasing and distribution teams


• Track orders through to delivery and provide updates to customers


• Resolve any order or delivery issues quickly and effectively

Sales Support

• Support external account managers in managing key accounts


• Communicate with customers’ purchasing teams


• Assist with quotations and product enquiries


• Ensure a high level of customer service is maintained at all times

Operational Support

• Maintain accurate customer and order records


• Work with internal systems to manage data and workflow


• Help improve processes and contribute to team efficiency

What We’re Looking For

Essential:

• Previous experience in customer service, account management, or sales support


• Strong communication skills (phone and email)


• Experience processing orders or coordinating work internally


• Highly organised with strong attention to detail


• Confident dealing with customers and building relationships

Desirable:

• Experience within manufacturing, distribution, or supply chain environments


• Comfortable speaking with procurement/purchasing teams


• Experience using CRM or ERP systems

What You’ll Bring

• A proactive and positive attitude


• Confidence when dealing with customers


• Ability to manage multiple priorities


• A team-focused mindset

What’s on Offer

• Opportunity to join a growing and stable business


• Supportive team environment


• Varied role combining customer interaction and operations


• Long-term development opportunities


• On-site parking

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