3rd Level Technical Support Specialist

Belgium, Antwerpen
R5026612
Belgium
Customer Support

Job description

In this role, you will be part of the DTX Studio support organization, focusing on resolving complex software and database\-related issues within the DTX Studio ecosystem. You will handle escalated cases requiring deep technical analysis and collaborate closely with R\&D, development teams, and global support teams.

Key responsibilities include:

• Handle escalated Level 3 technical issues related to DTX Studio Core, software, and database environments


• Perform structured root\-cause analysis for complex and recurring issues


• Define, test, and implement technical solutions and workarounds


• Act as a bridge between Support and R\&D, ensuring clear technical communication and feedback loops


• Use tools such as Jira and CRM systems for case tracking, prioritization, and documentation


• Contribute to the knowledge base and internal documentation to improve support processes and reduce recurring issues


• Support continuous improvement of product quality by identifying trends and contributing to long\-term solutions


• Work in a global support environment with cross\-functional collaboration

Minimum Requirements (Must\-have Qualifications)
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• Bachelor’s degree in Computer Science, ICT, or a related technical field, or equivalent experience


• 3\+ years of experience in technical support, software support, or system/application engineering


• 2\+ years of experience in troubleshooting complex software or database environments


• Hands\-on experience with relational databases (analysis, querying, troubleshooting)


• Strong analytical and problem\-solving skills with a structured approach to debugging


• Experience working with ticketing or issue tracking tools (e.g., Jira, CRM systems)


• Ability to work independently on complex issues while collaborating with cross\-functional teams


• Fluent in English (written and spoken)

• Experience in medical software, dental software, or regulated environments


• Knowledge of cloud platforms (e.g., Azure)


• Familiarity with software architecture or development processes


• Experience working directly with R\&D or development teams


• Understanding of DICOM, imaging workflows, or healthcare IT systems


• Additional language skills

Target Market Salary Range:

Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.

€47,100\.00 \- €70,700\.00 Annual
Operating Company:

DEXIS
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee\-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully\-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Read more

DEXIS
Operating Company:

DEXIS
Location:

Belgium, Antwerpen
Date Posted:

June 21 , 2026
Req Number:

R5026612

Benefits

Caring for our employees and their families
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Health \& Wellbeing

We offer comprehensive programs designed to support the health and wellbeing of our employees and their families. From medical coverage to wellness resources, we prioritize helping our people thrive both physically and mentally.

Retirement \& Financial Benefits

We are committed to supporting our employees’ financial wellbeing—today and in the future. Our competitive compensation and retirement or savings programs are designed to help employees build financial confidence at every stage of their careers.

Life \& Disability Insurance

We provide benefits that help protect employees and their loved ones when it matters most. Depending on location, our life and disability programs offer valuable financial security and added peace of mind during unexpected life events.

Paid Time Off

We know that time away from work is essential for rest, balance, and personal priorities. Our paid time off, holidays, and leave programs are designed to give employees the flexibility to recharge and take care of what matters most.

Learning \& Career Development

We believe in investing in our people. Through learning opportunities, development programs, and career growth pathways, we empower employees to build meaningful careers and continue growing with us.

Our hiring process
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At Envista, we’re committed to helping you feel confident and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives.

1\. Application Review

After you apply, our team will review your experience and qualifications. If your background aligns with the role, a recruiter will reach out to discuss the opportunity and next steps.

2\. Interviews

You’ll meet with members of the hiring team to learn more about the role and share your experience. Depending on the position, this may include multiple conversations focused on your skills, experience, and how you can make an impact.

3\. Offer Decision

If selected, you’ll receive an offer outlining compensation, benefits, and other details. Our team will guide you through the process and answer any questions to help you make an informed decision.

4\. Onboarding

Once you join, we’ll support your transition with onboarding resources and guidance to help you get started and feel connected from day one.

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