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via Reed · 1 October 2026 ·5 days ago

2nd Line Engineer

James Frank Associates

West Malling Full-time GBP 30,000 – 35,000

This listing is from Reed

View original listing ↗

Our client, a leading Managed Services Provider is seeking a strong 2nd Line Engineer to join their team on a full-time, permanent basis.

Due to an exciting period of growth our client is looking to add a 2nd Line Engineer to their team ,where you will join a knowledgeable and experienced team of Engineers, providing a high-level of technical support and project support to a range of clients.

The ideal candidate will have a minimum of 2 years’ experience in a 2nd Line role. You will preferably come from a Managed Services background, however those with the right experience from other industries will be considered.

This role is office-based and will require candidates to have access to their own vehicle.

Key Responsibilities:

Provide a high-level of day-to-day support and project support to a range of clients, both remotely and on-site when required

Act as an escalation point for other Engineers

Ensure tickets and tasks are completed within correct SLAs

Provide suitable advice to clients, ensuring customer service levels are maintained at all times

Comfortable working in a fast-paced environment, managing multiple tickets and clients whilst ensuring accuracy is maintained at all times

Key Experience:

Minimum of 2 years’ experience in a 2nd Line role, ideally from an MSP environment although other industries will be strongly considered

Excellent communicator, confident working with colleagues and clients of all levels

Windows Server

VOIP knowledge, preferably 3CX

Good networking capabilities – DNS / Routing / Switching

Office 365 Setup and Administration

Group Policy administration

VMware / Hyper-V

Exposure to Cisco / Draytek firewalls would be advantageous

This is an excellent opportunity for a 2nd Line Engineer to join a leading MSP in their field.

You will be working as part of an experienced and highly-knowledgeable team, providing the highest levels of technical support to a broad range of clients whilst gaining experience with the latest tools and technologies.

CVs are being reviewed, so please apply now for immediate consideration.

This listing is from Reed. View original listing ↗

2nd Line Engineer

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