1st line support engineer

1 line support engineer (MacOS and Windows) - London (Hybrid) - £28,000 - £30,000

Robert Half are working with a IT consulting and managed services client on the recruitment of a talented 1 line Engineer.

This is a hybrid role (4 days onsite, 1 day remote)

What You'll Need:

• 1-2 years in a 1 line support position within Apple and Windows environments


• Solid background in a client-facing role, ideally in a managed service provider or multi-client setting


• Working familiarity with macOS and/or Windows 10/11


• Basic understanding of Microsoft 365 from a user or support perspective

• Act as first point of contact for client requests via phone, email, and ticketing system


• Log, categorise, and prioritise tickets accurately, keeping clients updated and managing SLAs


• Resolve common 1st line issues across macOS and Windows, including password resets, account lockouts, printer and peripheral issues, and basic application troubleshooting


• Carry out basic Microsoft 365 administration such as account setup, licence assignment, mailbox and distribution list changes


• Prepare and configure new devices and assist with enrolment tasks


• Escalate complex issues to 2nd and 3rd line with clear, well documented handovers


• Maintain accurate asset records and contribute to knowledge base articles

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

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