1st Line IT Support Engineer
Michael Page Business Support
Birmingham
Full-time
GBP 30,000 – 35,000
This listing is from Reed
1st Line IT Support Engineer role working for a leading property firm in Birmingham city centre. The role is full time and offers 1 day working from home (Friday).
Client Details
My client is a successful property organisation based in Birmingham city centre looking for a 1st line IT Support Engineer.
Description
- Provide first-line IT support to users, responding to queries and troubleshooting issues.
- Log and manage support tickets, ensuring timely resolution or escalation where necessary.
- Set up and configure hardware, software and user accounts.
- Monitor and maintain IT systems to ensure optimal performance.
- Assist with basic network troubleshooting and connectivity issues.
- Support colleagues with technical guidance and advice.
- Document processes and update technical manuals as needed.
- Collaborate with the wider IT team to improve systems and processes.
A successful 1st Line IT Support Engineer should have:
- Previous experience in 1st Line IT support role.
- Strong technical troubleshooting skills and a logical approach to problem-solving.
- Familiarity with setting up and maintaining hardware and software systems.
- Basic knowledge of networking and connectivity principles.
- Excellent communication skills to assist users effectively.
- Organised and able to prioritise tasks in a busy environment.
- Can commute to Birmingham City Centre
- Negotiable salary
- Opportunity for progression
- 1 day working from home
- 26 days annual leave plus bank holidays
- Private medical insurance (after 12 months)
- Permanent health insurance (after 12 months)
This listing is from Reed. View original listing ↗