1st & 2nd Line Support

1st & 2nd Line Support Engineer (with Field Engineering) | Liverpool | Up to £32K & Benefits
Be the face of high-quality IT support in a fast-growing MSP.

Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same — and where your skills actually matter?

If you’re ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you.

What’s on Offer?

• Competitive salary (£27k - £32k) tailored to your experience


• Clear pathway toward 3rd Line, field engineering, or specialist roles


• 22 days holiday + bank holidays


• Pension scheme


• Company vehicle or travel allowance


• Dedicated training budget + certification support


• A supportive team that wants you to succeed

Key Responsibilities of the 1 & 2 Line Support Engineer:

As our new First & Second Line Support Engineer, you’ll be on the front line of keeping our clients happy, productive, and secure. You’ll handle a mix of remote support, troubleshooting, and field engineering — making you a key player in our service delivery team.

First & Second Line Support

• Be the first point of contact for incoming tickets and requests


• Fix issues across desktops, laptops, printers, mobiles, and other hardware


• Support users across Microsoft 365, Windows 10/11, and Active Directory


• Troubleshoot basic networking, VPN, and Wi-Fi issues


• Escalate complex cases clearly to 3rd Line teams

Field Engineering & On-Site Work

• Visit client sites to install, configure, and repair kit (PCs, servers, switches, firewalls)


• Carry out infrastructure checks, cabling reviews, and environment audits


• Deliver and set up new hardware for users


• Assist with office moves, hardware refreshes, and mini-migrations

Monitoring & Maintenance

• Keep an eye on client systems and react to alerts


• Perform routine patching, updates, and health checks


• Validate backups and help with restores

Client Experience & Teamwork

• Communicate clearly with users at all levels (without the jargon!)


• Own your ticket queue and keep clients in the loop


• Spot recurring issues and suggest smarter ways of working

Skills & Experience:

• 1–4 years in IT support (ideally MSP or multi-site)


• Experience with; Microsoft 365, Windows 10/11, Active Directory, Basic networking (TCP/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android)


• A full UK driving licence


• Strong communication, problem-solving, and customer service skills


• Curiosity and a hunger to learn


• Confidence working face-to-face with clients

Why Join Us?

You’ll get a unique blend of desk-based tech support and hands-on engineering, working with a variety of clients and technologies. We’re a friendly, growing MSP that puts people first — giving you space to develop, try new things, and build a long-term IT career.

If you love solving problems, enjoy variety, and want to join a team where your contribution really counts…

Apply today. Let’s grow your career together.

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