1st/2nd Line IT Technician

Responsibilities and Duties

Your role will be varied, working across a range of technologies and client environments. From deploying new devices to troubleshooting complex issues, no two days will be the same.

Typical responsibilities include:

• Providing remote support for desktops, laptops, servers, and cloud environments


• Troubleshooting issues across Windows, Microsoft 365, networking, and infrastructure


• Installing and configuring hardware and software (e.g. laptops, printers, user setups)


• Managing and maintaining Microsoft 365 environments (users, permissions, security)


• Supporting and maintaining Active Directory, Group Policy, DNS, and DHCP


• Diagnosing and resolving network issues (LAN, WAN, VPN, firewalls, wireless)


• Identifying opportunities for improvement and recommending technical solutions or projects


• Taking ownership of incidents and seeing them through to resolution


• Prioritising and managing workload in line with SLAs


• Building strong relationships with clients and acting as a trusted technical contact

You should have hands\-on experience in a similar IT support or MSP environment, with strong technical troubleshooting ability.

Technical experience:

• Strong working knowledge of Windows desktop and server operating systems


• Experience supporting Microsoft 365 environments (Exchange, SharePoint, Entra ID)


• Experience with Microsoft Intune / device management


• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, firewalls)


• Experience with routers and wireless infrastructure


• Cisco networking experience desirable


• Experience with macOS and/or Linux advantageous

• Proven experience working within SLA\-driven environments


• Strong customer service skills with the ability to build and maintain client relationships


• Experience diagnosing and resolving break/fix issues across a range of technologies

• Strong problem\-solving mindset and logical thinking


• Excellent communication skills (both technical and non\-technical)


• Ability to explain technical issues clearly to end users


• Self\-motivated with the ability to manage workload independently


• Team player with a collaborative approach


• High attention to detail and a proactive attitude

• Microsoft certifications (e.g. MS\-900, AZ\-104, MD\-102\)


• Cisco certifications (e.g. CCNA)

Full\-time

Job Type: Full\-time

Pay: £28,500\.00\-£32,000\.00 per year

Benefits:

• Company pension


• On\-site parking


• Private medical insurance

• Microsoft Windows Server: 3 years (preferred)


• Computer networking: 3 years (preferred)


• Cisco Routers: 3 years (preferred)


• Network Security: 3 years (preferred)

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